Post-sale repair external
External-partner post-sale repair. Total annual value combines within-guarantee repairs and post-warranty repairs.
This model is strongest when repair complexity is high or specialist capability is needed, but logistics, turnaround time and provider volume need to be managed carefully.
Within-guarantee and post-warranty are operational repair flows inside this intervention — not separate interventions. The total intervention value above is the sum of these two flows.
| Repair flow | Repair volume | Annual value | Main value driver | Main cost driver | Data source |
|---|---|---|---|---|---|
| Within-guarantee repairs | 750 | €20,301 | Avoided replacement + partner repair completion | Partner cost + logistics | Calculated |
| Post-warranty repairs | 500 | €1,950 | Customer-paid repair + upsell | Partner cost + logistics | Calculated |
Based on operational complexity, retail integration and product type.
| Component | Complexity | Monthly premium | Source |
|---|---|---|---|
| Base retainer | Single-market, low complexity, standard apparel, minimal retail integration | €3,000 | Provided by you |
| Market complexity | Low | +€0.00 | Estimated by CI |
| Retail integration complexity | Low | +€0.00 | Estimated by CI |
| Product complexity | Low | +€0.00 | Calculated from your product category |
| Estimated monthly retainer | €3,000 |
This retainer is an annual fixed cost for the full-service repair operations partner model only. It is shown separately from variable repair costs and is not a cost per repair. Repair volume does not change this retainer — it may still influence which partner model is recommended.
Projected monthly performance based on the business case. Connect actual repair data to replace projections with measured results.
This projection starts from the annual business case and applies rollout-stage, seasonality and monthly variation assumptions. Connect actual repair data to replace projections with measured monthly performance.
| Metric | Jan | Mar | Difference |
|---|---|---|---|
| Projected net monthly value | €1,786 | €1,819 | +€33 |
| Projected repair requests | 102 | 105 | +3 |
| Projected completed repairs | 105 | 104 | -1 |
| Projected repair costs | €2,433 | €2,535 | +€103 |
| Projected avoided replacement / refund value | €1,945 | €2,039 | +€94 |
| Projected CLV protection | €865 | €907 | +€43 |
Once actual data is connected, this section will compare projected performance with actual monthly results.