My strategies · Repair · Post-sale

Post-sale repair external

External-partner post-sale repair. Total annual value combines within-guarantee repairs and post-warranty repairs.

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External / partner numbers reuse the same calculation structure as in-house post-sale because separate partner inputs are not yet available. You can adjust assumptions in the Decision Tool to reflect partner cost per repair, partner logistics and partner success rate.
Total intervention summary
€22,251
Total annual commercial value · within-guarantee repairs + post-warranty repairs
Total repair volume
1,250
Value per repair
€17.80
ROI
74%
Annual repair costs
€30,000
Main value driver
Avoided replacement + partner repair completion
Main cost driver
Partner cost per repair + logistics

This model is strongest when repair complexity is high or specialist capability is needed, but logistics, turnaround time and provider volume need to be managed carefully.

Guarantee breakdown

Within-guarantee and post-warranty are operational repair flows inside this intervention — not separate interventions. The total intervention value above is the sum of these two flows.

Repair flowRepair volumeAnnual valueMain value driverMain cost driverData source
Within-guarantee repairs750€20,301Avoided replacement + partner repair completionPartner cost + logisticsCalculated
Post-warranty repairs500€1,950Customer-paid repair + upsellPartner cost + logisticsCalculated
Monthly performance tracking

Projected monthly performance based on the business case. Connect actual repair data to replace projections with measured results.

Projected from business case
Projected monthly performance

This projection starts from the annual business case and applies rollout-stage, seasonality and monthly variation assumptions. Connect actual repair data to replace projections with measured monthly performance.

Metric
Projection style
Variation
Projected from business case. Includes rollout-stage, seasonality and controlled monthly variation. Annual total stays aligned with the business case (rollout ramp-up excepted).
Month comparison
Month AMonth B
MetricJanMarDifference
Projected net monthly value€1,786€1,819+€33
Projected repair requests102105+3
Projected completed repairs105104-1
Projected repair costs€2,433€2,535+€103
Projected avoided replacement / refund value€1,945€2,039+€94
Projected CLV protection€865€907+€43

Once actual data is connected, this section will compare projected performance with actual monthly results.