Post-sale Brand-managed repair
Brand-managed or in-store post-sale repair. Total annual value combines within-guarantee repairs and post-warranty repairs.
This model is strongest when customer experience, quality control and loyalty protection matter more than minimising internal operational involvement.
Brand-managed repair may appear financially stronger than partner repair in annual operating costs, but requires greater operational setup, coordination, and internal infrastructure investment.
Operational Setup Adjustments (Optional)These optional adjustments help reflect additional operational investment required when building or managing repair capabilities internally.
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These optional adjustments help reflect additional operational investment required when building or managing repair capabilities internally.
Informational only — does not affect calculations yet.
Annual overhead is folded into the annual value and ROI shown for this pathway. One-time setup is shown separately and is not included in the annual value.
Within-guarantee and post-warranty are operational repair flows inside this intervention — not separate interventions. The total intervention value above is the sum of these two flows.
| Repair flow | Repair volume | Annual value | Main value driver | Main cost driver | Data source |
|---|---|---|---|---|---|
| Within-guarantee repairs | 750 | €23,670 | Avoided replacement + loyalty protection | Internal repair + logistics | Calculated |
| Post-warranty repairs | 500 | €2,950 | Customer-paid repair + upsell | Internal repair + logistics | Calculated |
Projected monthly performance based on the business case. Connect actual repair data to replace projections with measured results.
This projection starts from the annual business case and applies rollout-stage, seasonality and monthly variation assumptions. Connect actual repair data to replace projections with measured monthly performance.
| Metric | Jan | Mar | Difference |
|---|---|---|---|
| Projected net monthly value | €2,173 | €2,357 | +€184 |
| Projected repair requests | 99 | 99 | +0 |
| Projected completed repairs | 103 | 96 | -7 |
| Projected repair costs | €1,914 | €2,181 | +€267 |
| Projected avoided replacement / refund value | €1,786 | €1,726 | -€59 |
| Projected CLV protection | €867 | €846 | -€21 |
Once actual data is connected, this section will compare projected performance with actual monthly results.