Post-sale repair in-house
In-house or in-store post-sale repair. Total annual value combines within-guarantee repairs and post-warranty repairs.
This model is strongest when customer experience, quality control and loyalty protection matter more than minimising internal operational involvement.
Within-guarantee and post-warranty are operational repair flows inside this intervention — not separate interventions. The total intervention value above is the sum of these two flows.
| Repair flow | Repair volume | Annual value | Main value driver | Main cost driver | Data source |
|---|---|---|---|---|---|
| Within-guarantee repairs | 750 | €23,670 | Avoided replacement + loyalty protection | Internal repair + logistics | Calculated |
| Post-warranty repairs | 500 | €2,950 | Customer-paid repair + upsell | Internal repair + logistics | Calculated |
Projected monthly performance based on the business case. Connect actual repair data to replace projections with measured results.
This projection starts from the annual business case and applies rollout-stage, seasonality and monthly variation assumptions. Connect actual repair data to replace projections with measured monthly performance.
| Metric | Jan | Mar | Difference |
|---|---|---|---|
| Projected net monthly value | €2,173 | €2,357 | +€184 |
| Projected repair requests | 99 | 99 | +0 |
| Projected completed repairs | 103 | 96 | -7 |
| Projected repair costs | €1,914 | €2,181 | +€267 |
| Projected avoided replacement / refund value | €1,786 | €1,726 | -€59 |
| Projected CLV protection | €867 | €846 | -€21 |
Once actual data is connected, this section will compare projected performance with actual monthly results.