Voucher / local tailor network
Repair delivered through a voucher or local tailor network. Total annual value combines within-guarantee repairs and post-warranty repairs.
This model is strongest when customer convenience and lower central logistics matter, but the brand must manage quality standards, proof of repair and data visibility.
Within-guarantee and post-warranty are operational repair flows inside this intervention — not separate interventions. The total intervention value above is the sum of these two flows.
| Repair flow | Repair volume | Annual value | Main value driver | Main cost driver | Data source |
|---|---|---|---|---|---|
| Within-guarantee repairs | 375 | €10,005 | Avoided replacement + customer convenience | Voucher value + admin | Calculated |
| Post-warranty repairs | — | — (inactive) | — | — | Calculated |
Projected monthly performance based on the business case. Connect actual repair data to replace projections with measured results.
This projection starts from the annual business case and applies rollout-stage, seasonality and monthly variation assumptions. Connect actual repair data to replace projections with measured monthly performance.
| Metric | Jan | Mar | Difference |
|---|---|---|---|
| Projected net monthly value | €814 | €765 | -€49 |
| Projected repair requests | 30 | 31 | +1 |
| Projected completed repairs | 32 | 32 | +1 |
| Projected repair costs | €525 | €487 | -€38 |
| Projected avoided replacement / refund value | €770 | €735 | -€35 |
| Projected CLV protection | €499 | €520 | +€20 |
Once actual data is connected, this section will compare projected performance with actual monthly results.